More than 2 billion people worldwide are now using WhatsApp as one of their top 3 ways to communicate. Is your business missing a trick?
Vroomf is a powerful platform that helps organisations interact effectively and efficiently with key stakeholders via WhatsApp including customers, members and employees.
We do this by blending WhatsApp and other communication channels, chatbots and surveys with machine learning, AI, programming and human intelligence to create smart solutions that go way beyond traditional interaction tools.
Here are just some of the features that set us apart
Works collaboratively with live agents
Integrates into existing support and ticketing systems
Reduces average interaction time from 7 minutes to 32 seconds
Saves an average of £2 per interaction
Enables secure document retrieval and delivery
Integrates across all consumer channels
Multilingual
Ability to automate services
Provides secure identity verification
Monitors and enhances customer or employee wellbeing
WhatsApp and Chatbot Packages
We work with large enterprises, SMEs, startups, charities and public sector organisations to make interactions easier, faster, better and cheaper.
Our packages start with a simple Q&A chatbot solution moving up to automated Self-service chatbots and Live Agent chat.
Contact us for CRM and other Enterprise Pricing.
Get in TouchQ&A Bot
Q&A widget on your site in minutes
Vroomf brings the FAQ section on your website to life with our easy-to-install chat widget.
Live Chat
Real time live customer agent support
Q&A + where your customers may have more complex requirements they can speak to an agent
Self Service
Unrestricted digital support agent
Live Chat + enabling your customers to resolve more complex queries on their own before contacting a support agent.
Enterprise
A bespoke solution for your organisation
Self Service + giving your agents instant access to your company knowledge base and customer specific data in context of the support conversation.
Self Service
Unrestricted digital support agent
Live Chat + enabling your customers to resolve more complex queries on their own before contacting a support agent.
Enterprise
A bespoke solution for your organisation
Self Service + giving your agents instant access to your company knowledge base and customer specific data in context of the support conversation.
Productivity To The Live Agents
Real time agent assistance
Vroomf Live Agent Plus provides real time information in context of the conversation between an agent and customer. By integrating Vroomf into 3rd party systems using the integration engine or the Vroomf SDK you can bring information to your agents rather than your agent having to look for it. This feature improves your agents ability to respond to queries faster.
Link ButtonVroomf’s WhatsApp and chatbots are being used to solve different problems by different sectors here’s just a few:
Insurance
Self Service & Live Chat
By securely providing customers with real time information from legacy systems an
insurance company in South Africa has reduced average resolution times by 93 per cent
from 7 minutes to just 30 seconds
Automotive
Self Service
A motor dealership has streamlined its communications processes so that customers can
now book in their car for a service, receive real time updates and give feedback all
themselves freeing up agents to provide more complex support to customers
Human Resources
Measure and Control
Organisations can now support their employees’ wellbeing using Vroomf’s powerful
survey engine and automated content delivery platform
Who's using Vroomf - Our Clients & Partners
