Cagan Tech is a UK based technology company that has developed an innovative cloud-based communication platform called Vroomf and a CRM platform called Arcus.
While it may seem that a communication platform that provides chatbots and surveys is an unlikely fit with a CRM platform, it all came together on a plane trip from London to Johannesburg, when company executives John and Trent were looking at the analytics from the CRM system of one of South Africa’s largest insurance brokers and noticed that they were missing a significant trick. They found that the client’s business effectively shut down overnight and at the weekend, despite a high volume of leads coming in during these times. This is where the idea of Vroomf was born. A system that uses machine learning to provide automated lead and customer service. By the end of the flight, they had filled the proverbial notebook with the blueprint of what was to become Vroomf.
Within just seven months the Cagan Tech team had created the Vroomf platform and provided the first WhatsApp bot to insurance customers in South Africa. And they haven’t looked back. Already Vroomf is one of the fastest-growing automated interaction solutions using WhatsApp in South Africa and the UK.
John and Trent are both innovators at heart. John’s background is in software programming and system architecture whilst Trent was the founder of South Africa’s most successful digital agency, which is now Ogilvy Digital. Together they ensure that the Vroomf platform is the most pioneering solution available.
With innovation as our core business value we are very proud to support the next generation of computer scientists and software developers. We have established relationships with a number of Universities in the UK and South Africa and are delighted to have been in the position to recruit graduates of 2020 in such a difficult economic climate.