Back in the days of Eliza, Alice and Jabberwocky, the first chatbots developed in the 90s, capability was still rudimentary. When confronted with the complexities of human communication, they got very easily confused. Ultimately they were flowcharts and their responses resulted from relatively rigid if/then scripts. If asked what is your name, then answer Alice… Read more
Back in 2019 Gartner estimated that over 60 per cent of businesses would have a chatbot by 2021. And it’s no surprise, a chatbot is a cost effective customer support mechanism that can streamline the way an organisation deals with run of the mill customer queries.
However, then the world as we knew it changed… Read more